So, I’m back after a few month hiatus because I actually have something to talk about, woot!
Awhile back (sometime like last winter lol) the hubby and I were shopping at Meijer and came across the clearance aisle in the health/beauty section. For a good price we found the KY Intense “Date Night” pack of personal lubricants – we had never tried it before, and because in the “Date Night” packaging it had redeemable codes for a $5 movie rental and a $40 gift voucher to Plated.com, we figured why not try it out. I remember standing in the middle of the aisle with my phone, looking at Plated’s website to try and figure out what it is before buying it, too… So, for those of you who don’t know what Plated is – it’s basically a subscription food service. You pick out your menu you want to order, which changes weekly, and they will ship you all of your ingredients and the recipe card for whatever dish you ordered and you get to cook it. Sounded fun to us, we like to cook.. and it could have been a nice “date night” thing. So, we picked it up.
Fast forward to almost a year later… I finally got around to using my voucher. I picked out what I wanted (which was two plates of veggie lo mein, seemed easy and yummy enough – since a lot of the dishes you can choose from include things that the hubby won’t eat) and the website told me I would be receiving my delivery on January 10th, which was a Saturday – and we get Fedex deliveries on Saturdays.
Here come’s Saturday, no delivery – we did have a little bit of weather so I figured okay.. a small delay, fine, whatever.. but they really should have sent this priority so it would have gotten here on time. Well, here it is Tuesday, still no delivery. At this time, I’m kind of upset and I’m knowing the fresh veggies are not going to hold up well from being frozen, unfrozen and refrozen being in and out of warm trucks, ect. so I did an online chat via Plated’s website and I explained to them that I find it completely unacceptable that it has taken so long – and they agreed with me. They gave me a credit worth 4 plates to be used on a future order. I was really pleased, and I told them this – I find that to be going above and beyond what normal customer service would normally do. Regardless, the guy I chatted with told me I would just be able to log in, place my order and checkout and be good to go….
I browsed the site, decided some upcoming menus looked good, added them to my cart and went to check out… No credit. I called up Plated, instead of doing the Live Chat this time, explained to them what happened – they looked up my account, saw that the credit had never been fully applied to my account and they fixed it for me right away. Back to the website, I placed my order and thought I was done and done.
A few hours later, Fedex shows up with my original order that I was suppose to get on the 10th. They knocked on the door and left it there. I bring the order in, open up the small box (while commenting to myself “wow.. small box”) and look inside.. a little bit of pasta, a can of baby corn, a small gross looking carrot and a mushy shallot along with a couple packets of soy sauce, a small serving of teriyaki sauce and some cornstarch. Needless to say, I’m not really impressed. The small carrot and shallot, and the tiny amount of pasta does not look like it’s enough for two people what so ever. Since the veggies were mushy, I threw them out, no questions asked since I had already spoke with Plated earlier and had everything resolved, ect. So, I sat back down in my chair to relax.
No sooner did I sit down I get a phone call and it was Fedex “Is this the L. residence?” “Yes..” “Fedex just dropped off a package on your door.” “Yes, I’ve already gotten it..” “Well, we need that package back.” “…what?” The guy on the phone explains to be that Plated has gotten in contact with Fedex and has requested that package back because it “may contain perishables” and they’re wanting Fedex to ship it back to them. So, I explained to the guy on the phone that I’ve already thrown out the perishable foods and the rest of it is fine, but if they really need it back I can get the veggies out of the trash.. lol So, the Fedex guy on the phone asks for Plated’s number, which I looked up on their website for him, and says that he’ll try to get in contact with them to find out what they want Fedex to do, and in the meantime if I don’t hear back from him to just assume everything’s taken care of.
I mulled over this for about an hour thinking that it’s extremely weird for the Fedex office to have called me asking for the package back (it was legit, I looked their number up!) so finally I called Plated again. The girl I spoke with on the phone was polite and seemed just as bewildered as I was. I explained what had happen, reitterating that my original issue had already been taken care of and that I just wanted to know what was going on with them wanting their shipment back. She told me that they never, ever, ever ask for shipments back, ever. If the food is bad, spoiled, whatever, they will just send out a replacement – they don’t have the space to go through bad food, nor do they want to go through bad food. She looked into my account and told me that they have no record what so ever of Plated issuing out anything to Fedex requesting the shipment back, and that Fedex has not reached out to them regarding shipping the package back. She assured me I was good to go and there was nothing to worry about as if there was an issue with anything, that Plated would have called me directly and not used a middleman.
After this, I gave Fedex a call – using the same phone number that popped up on my caller ID from earlier. I explained to the guy who answered the phone everything that had been going on, and told him Plated’s response. He put me on the hold and looked into the issue… roughly 5 minutes later he got back on the line and basically said they had no idea what I was talking about. He looked up the tracking number and said that there is nothing anywhere that says the package was requested back, and he said there is no record what so ever that anybody even called me about a return shipment. He further said that if a driver does come to the house to ask for the shipment to explain to him what happened and to tell him to destroy the shipping ticket if they have one.
Because of this whole mess, I don’t think I will ever give Plated another try. Yes, I have another order coming, but after that.. nothing. This whole situation has been a complete nightmare, one that I care not to repeat. I understand that weather can sometimes get in the way of things, but precautions should have been put in place – and they should not say you’ll get an order “by 8pm on” a certain date. I’m impressed with Plated’s customer service, but I’m not impressed by their shipping, nor am I impressed with the portion size of what you spend quite a bit of money on. With all the other issues with Fedex, this whole experience has left a bad taste in my mouth (No pun intended!).
A picture of my order, complete with frozen solid corn, mushy shallot, and a carrot that looks rotten.